Welcome to the ShaStore.com || Shahnaz Husain Products || Shipping within INDIA only

Frequently Asked Questions

We deliver to any address within India. We do not currently deliver products outside India.

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To ensure that your order reaches you in good condition, in the shortest span of time, we ship through premier courier agencies. If courier services do not deliver to your PIN code, the order will be sent via India Postal.

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All orders are processed and delivered within 14 working days. Orders shipped by courier usually reach within 3 to 4 working days. Orders shipped by India Post can take up to two weeks to deliver.

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You can track the initial stages of your order via our website. You can use the shipping information supplied by us to track your delivery via the courier company's website.

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We ship Monday through Friday, except on public holidays.

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At the moment, we do not have an express shipping option. We will be providing it as an option in the future.

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As an introductory offer, all orders are shipped for free, irrespective of the value of your order. We will be charging a shipping fee in the future.

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If you receive a package that appears to be tampered with or damaged, please do not accept delivery. Please contact Customer Support with your order ID, and we will ensure that a replacement delivery is made to you at the earliest.

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ShaStore.com will never rent or sell your name, address, email address or personal details to any third party, except where needed to deliver a product or service your order.

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We do not store any credit card, debit card or bank account details on our servers. All online payments are conducted via PCI compliant payment gateways.

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In case of a situation wherein we are obliged to comply with law or a statutory obligation or a legal process, we would be compelled to provide information about a customer.

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If you receive a package that appears to be tampered with or damaged, please do not accept delivery. Please contact Customer Support with your order ID, and we will ensure that a replacement delivery is made to you at the earliest.

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In the unlikely event that a product you received from us is damaged, please contact Customer Support with your order ID, and we will ensure that a replacement delivery is made to you at the earliest.

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We can only replace a damaged product with the same product. If the product you ordered is no longer in stock, or is discontinued, you can choose to get either a refund or store credit for the same amount.

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Payments will be refunded via the same method used for the initial transaction. Demand Draft payments will be refunded by cheque. You can choose to have the amount refunded as store credit against future purchases.

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Yes. As long as the delivery address is in India, you can send the products to a recipient other than yourself.

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You can currently pay using credit cards, debit cards, online banking, prepaid cash cards OR by Cash On Delivery.

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We use EBS as our payment gateway for payment in Indian Rupees

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